Last Updated February 2024
Introduction
Welcome to Glassy Rose! These Terms and Conditions govern your use of our website (www.glassy-rose.com) and any transactions made on or through it. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully.
Use of the Website
a. Age Requirement: You must be at least 18 years old to use our website. By using our website and by agreeing to these Terms and Conditions, you warrant and represent that you are at least 18 years of age. If you are under 18 years old, you may only use our website with the involvement of a parent or guardian.
b. Limited License: You are granted a limited, revocable, non-transferable license to access and use our website for personal use. You may not download, modify, reproduce, distribute, or publicly display any portion of the website without our express written consent.
c. Modification of Website: We reserve the right to modify or discontinue, temporarily or permanently, the website (or any part of it) with or without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of the website.
Product Information and Pricing
a. Accuracy of Information: We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
b. Product Availability: All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We may limit or cancel quantities purchased per person, per household, or per order, at our discretion.
c. Order Acceptance: By placing an order with us, you are offering to purchase a product. We reserve the right to accept or decline your order for any reason at any time. If we are unable to accept your order, we will notify you as soon as possible.
Orders and Payment
a. Payment: Payment for all orders is due at the time of purchase. We accept payment via [list acceptable payment methods]. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
b. Price Changes: All prices listed on our website are in GBP and are inclusive of VAT (where applicable) at the current rates. We reserve the right to change prices at any time without prior notice. Any changes will not affect orders for which payment has already been received.
Shipping and Delivery
a. Dispatch Times: We aim to dispatch all orders within 15 working days of receipt, subject to availability and payment clearance. Delivery times may vary depending on your location and the shipping method selected at checkout.
b. Estimated Delivery: We will provide an estimated delivery date upon confirmation of your order. Please note that delivery times are estimates only and are not guaranteed. We are not responsible for any delays in delivery beyond our control.
c. Shipping Delays: We are not responsible for any delays in delivery caused by acts of nature, customs delays, or courier delays. If your order is delayed, we will notify you as soon as possible and work to resolve the issue.
Returns and Exchanges
a. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us for a refund or exchange within 30 days of receipt. Please note that certain items, such as underwear and swimwear, are non-returnable for hygiene reasons, unless they are faulty or damaged.
b. Return Conditions: All returned items must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that do not meet these conditions.
c. Return Process: To initiate a return or exchange, please contact our customer service team at support@glassy-rose.com . You will be responsible for return shipping costs, unless the item is faulty or damaged.
Intellectual Property
a. Ownership: All content included on our website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Glassy Rose or its content suppliers and protected by UK and international copyright laws.
b. Use Restrictions: You may not use any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Glassy Rose without our express written consent. You may not reproduce, distribute, modify, or publicly display any portion of the website without our permission.
Limitation of Liability
a. Disclaimer: To the fullest extent permitted by law, Glassy Rose shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of or inability to use the website, or any content or products obtained from the website.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@glassy-rose.com . We are available to assist you with any inquiries or concerns you may have regarding your use of our website.